SYNQ

Help

Last updated: October 23, 2026

Quick answers for our staff who use SYNQ, on the web at https://delimanagement.cloudm.tech or in the app on a phone or tablet.

Getting an account

  • SYNQ is for our staff only, and there is no sign-up. Ask your manager: an administrator creates your account, with your role and branch, and gives you your email address and a first password.
  • Once you've signed in, choose your own password in Settings → Security (Update password).

Signing in

  • Enter your email address and password, then choose Log in.
  • On the web, tick Remember me only on a device that is yours: it keeps that browser signed in for up to 400 days.
  • In the app, you stay signed in while you use it. After 12 hours without use, or 30 days at most, the app asks you to sign in again.
  • After several wrong passwords, signing in pauses for about a minute. Wait, then try again.
  • On the web, you can also add a passkey in Settings → Security (Add passkey), then use Sign in with a passkey.
  • If SYNQ says "Your account has been deactivated.", speak to an administrator.

Forgotten password

There is no "forgot password" link: you can't reset your password yourself. Ask an administrator to set a new one for you, then change it in Settings → Security.

Two-factor authentication

  • Two-factor authentication adds a 6-digit code to your password each time you sign in. The code comes from an authenticator app on your phone.
  • To turn it on, go to Settings → Security and choose Enable 2FA. Add the account to your authenticator app (scan the QR code, or enter the setup key), then enter the 6-digit code the app shows.
  • Then choose View recovery codes and keep the codes somewhere safe, such as a password manager. Each code works once.
  • If you don't have your phone, choose login using a recovery code at the code step and enter one of them.
  • Regenerate codes gives you new codes; the old ones stop working.
  • Keep your recovery codes safe: without your phone or a recovery code, you can't finish signing in.

Shared tablets

  • Log out at the end of every shift: open the menu and choose Log out.
  • Never work under someone else's name, and never let anyone work under yours.
  • On a shared computer, don't tick Remember me.
  • In the app, Settings → Security → Signed-in devices lists the phones and tablets signed in with your account. Choose Log out on one of them to sign it out.
  • Changing your password signs you out on all your other devices.

Notifications

  • The notification bell shows what is waiting for you, on the web and in the app.
  • Push notifications on your phone start once we switch them on. The app then asks once whether it may send them, and you can change your answer at any time in your phone's settings.
  • A notification shows only a reference and a branch name. Open SYNQ for the details.

Language and digits

  • Choose English, Français or العربية on the sign-in screen, or later in the menu, under Language. In the app, Settings → Appearance has it too.
  • When SYNQ is in Arabic, open Settings → Appearance → Numbers and dates to choose Arabic-Indic digits (١٢٣) or Latin digits (123).
  • The same page sets the theme: Light, Dark or System.

Installing the app

  • On iPhone and iPad: open the App Store link Cloud M SARL gives you. The app doesn't appear when you search the App Store.
  • On Android: install the app from Google Play, with the link Cloud M SARL gives you.
  • Sign in with the same email address and password as on the web.

Deleting your account

Your account is managed by Cloud M SARL's administrators. To have it deleted, ask your manager or an administrator: the privacy policy explains what happens to your data.

Privacy and terms

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