SYNQ

Terms of use

Last updated: October 23, 2026

These terms cover SYNQ, the ordering and purchasing system Cloud M SARL runs for its staff, on the web at https://delimanagement.cloudm.tech and in the SYNQ app for iPhone, iPad and Android. "We" means Cloud M SARL, and "you" means the member of staff using SYNQ. By using SYNQ, you accept these terms.

Who may use SYNQ

  • Only our staff, with an account an administrator has created for them. There is no public sign-up.
  • Only for Cloud M SARL's work, and only within your role and branch.

Keeping your account safe

  • Your account is for you alone. Never share it, and never let anyone else work under your name.
  • Keep your password private, and don't use it anywhere else.
  • On a shared tablet or computer, log out at the end of your shift, and don't tick Remember me.
  • Turn on two-factor authentication in Settings → Security, and keep your recovery codes somewhere safe.
  • If you think someone else has used your account, change your password and tell an administrator straight away.

Using SYNQ properly

  • Keep records accurate. Enter real quantities and true reasons, and don't confirm what you haven't checked.
  • Photograph products only. Never take photos of people (customers, colleagues or anyone else) or of personal documents. Your colleagues see the photos you add.
  • Stay within your role. Don't try to reach data your role doesn't give you, to get around the app's security, or to disrupt SYNQ for others.
  • Keep company information confidential. Orders, quantities, suppliers, reports and everything else you see in SYNQ belong to Cloud M SARL. Don't share them outside the company, including as screenshots or exported files.

Company data and your actions

  • What is entered in SYNQ, including what you enter, belongs to Cloud M SARL.
  • SYNQ records your actions with your name and the time: what you create, send, approve, decline, prepare, dispatch or receive, and the notes you write. Colleagues and administrators see them as their roles allow; the privacy policy explains who sees what.
  • These records stay after you leave or your account is deleted.

Availability and changes

  • We work to keep SYNQ available, but we can't promise that it will always run without interruptions or errors. It may be paused for maintenance or updates.
  • We may change, add or remove features at any time. Keep the app on your phone up to date.

Suspension and ending

  • An administrator can deactivate your account at any time, for example when you leave Cloud M SARL or if these terms are broken. You are then signed out and can no longer sign in.
  • To have your account deleted, ask your manager or an administrator: the privacy policy explains what happens.

The app stores

If you download the app from the App Store or Google Play, the store's own terms also apply to that download. Apple and Google are not responsible for the app or its support: Cloud M SARL is.

Liability

We provide SYNQ as a work tool, as it is. As far as the law allows, Cloud M SARL is not liable for losses caused by interruptions, errors or lost data in SYNQ, or by the misuse of an account that wasn't kept safe. Nothing in these terms limits any liability that the law does not allow to be limited.

Governing law

These terms are governed by the law of Lebanon.

Changes to these terms

We may update these terms; the date at the top shows the current version. We'll let you know about important changes. If you keep using SYNQ after a change, the new terms apply to you.

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